{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service","author_name":"Richard S. Gallagher","thumbnail_url":"https://www.ebooknetworking.net/books/081/441/big0814416799.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0814416799.html\">What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service</a>","width":400,"height":300}