{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations","author_name":"Richard S. Gallagher","thumbnail_url":"https://www.ebooknetworking.net/books/081/443/big0814431836.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0814431836.html\">The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations</a>","width":400,"height":300}