{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Service Failure: The Real Reasons Employees Struggle With Customer Service and What You Can Do About It","author_name":"Jeff Toister","thumbnail_url":"https://www.ebooknetworking.net/books/081/443/big0814431992.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0814431992.html\">Service Failure: The Real Reasons Employees Struggle With Customer Service and What You Can Do About It</a>","width":400,"height":300}