{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines","author_name":"Adam Toporek","thumbnail_url":"https://www.ebooknetworking.net/books/081/444/big0814449050.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0814449050.html\">Be Your Customer&#039;s Hero: Real-World Tips &amp; Techniques for the Service Front Lines</a>","width":400,"height":300}