{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation","author_name":"Donna Fluss","thumbnail_url":"https://www.ebooknetworking.net/books/081/447/big0814472567.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0814472567.html\">The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation</a>","width":400,"height":300}