{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service","author_name":"Ed Horrell","thumbnail_url":"https://www.ebooknetworking.net/books/081/447/big0814473075.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0814473075.html\">The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service</a>","width":400,"height":300}