{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Assessing Service Quality: Satisfying the Expectations of Library Customers","author_name":"Peter Hernon, Ellen Altman","thumbnail_url":"https://www.ebooknetworking.net/books/083/893/big0838934897.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0838934897.html\">Assessing Service Quality: Satisfying the Expectations of Library Customers</a>","width":400,"height":300}