{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Sustaining Total Quality: Achieving Performance Excellence Using the Baldrige Award Criteria","author_name":"Robert J. Marton","thumbnail_url":"https://www.ebooknetworking.net/books/086/587/big086587610X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-086587610X.html\">Sustaining Total Quality: Achieving Performance Excellence Using the Baldrige Award Criteria</a>","width":400,"height":300}