{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Managing Your Most Difficult Customers","author_name":"Dennis J. Rourke","thumbnail_url":"https://www.ebooknetworking.net/books/086/718/big0867185473.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0867185473.html\">Managing Your Most Difficult Customers</a>","width":400,"height":300}