{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Online Customer Care: Applying Today's Technology To Achieve World-Class Customer Interaction","author_name":"Michael Cusack","thumbnail_url":"https://www.ebooknetworking.net/books/087/389/big0873893832.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0873893832.html\">Online Customer Care: Applying Today&#039;s Technology To Achieve World-Class Customer Interaction</a>","width":400,"height":300}