{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Linking Customer and Employee Satisfaction to the Bottom Line","author_name":"Derek R. Allen, Morris Wilburn","thumbnail_url":"https://www.ebooknetworking.net/books/087/389/big0873895010.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0873895010.html\">Linking Customer and Employee Satisfaction to the Bottom Line</a>","width":400,"height":300}