{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Cracking the Case of ISO 9001:2000 for Service","author_name":"Horst Patricia Dolvers, Charles A. Cianfrani, John E. Ejackk West","thumbnail_url":"https://www.ebooknetworking.net/books/087/389/big0873895541.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0873895541.html\">Cracking the Case of ISO 9001:2000 for Service</a>","width":400,"height":300}