{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Complex Service Delivery Processes: Strategy to Operations, Second Edition","author_name":"Jean Harvey","thumbnail_url":"https://www.ebooknetworking.net/books/087/389/big0873898001.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0873898001.html\">Complex Service Delivery Processes: Strategy to Operations, Second Edition</a>","width":400,"height":300}