{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Excuses, Excuses, Excuses...for Not Delivering Excellent Customer Service- –and What Should Happen!","author_name":"Darryl S. Doane, Rose D. Sloat","thumbnail_url":"https://www.ebooknetworking.net/books/087/425/big0874256143.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0874256143.html\">Excuses, Excuses, Excuses...for Not Delivering Excellent Customer Service- –and What Should Happen!</a>","width":400,"height":300}