{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Customer Service Intervention: Bottom-line Tactics for Front-line Managers","author_name":"Carolyn A. Martin","thumbnail_url":"https://www.ebooknetworking.net/books/087/425/big0874257433.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0874257433.html\">The Customer Service Intervention: Bottom-line Tactics for Front-line Managers</a>","width":400,"height":300}