{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Keeping Customers (Harvard Business Review Book)","author_name":"Sviokla, John J.","thumbnail_url":"https://www.ebooknetworking.net/books/087/584/big0875843336.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0875843336.html\">Keeping Customers (Harvard Business Review Book)</a>","width":400,"height":300}