{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers","author_name":"Jeffrey F. Rayport, Bernard J. Jaworski","thumbnail_url":"https://www.ebooknetworking.net/books/087/584/big0875848672.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0875848672.html\">Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers</a>","width":400,"height":300}