{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"How To Measure Service Quality & Customer Satisfaction: The Informal Field Guide for Tools and Techniques","author_name":"Chuck Chakrapani","thumbnail_url":"https://www.ebooknetworking.net/books/087/757/big0877572674.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0877572674.html\">How To Measure Service Quality &amp; Customer Satisfaction: The Informal Field Guide for Tools and Techniques</a>","width":400,"height":300}