{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Release the Hostages: Using Goldratt's Theory of Constraints for Customer Support Management","author_name":"Richard Klapholz","thumbnail_url":"https://www.ebooknetworking.net/books/088/427/big0884271900.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0884271900.html\">Release the Hostages: Using Goldratt&#039;s Theory of Constraints for Customer Support Management</a>","width":400,"height":300}