{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"When America Does It Right: Case Studies in Service Quality","author_name":"Ph.D., PE Jay W. Spechler","thumbnail_url":"https://www.ebooknetworking.net/books/089/806/big0898061008.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0898061008.html\">When America Does It Right: Case Studies in Service Quality</a>","width":400,"height":300}