{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Expectation Management: Success Without Exception","author_name":"Terry Schurter, Steve Towers","thumbnail_url":"https://www.ebooknetworking.net/books/092/965/big092965207X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-092965207X.html\">Customer Expectation Management: Success Without Exception</a>","width":400,"height":300}