{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Coo Revolution: Reinventing Customer-Facing Processes for Moments of Truth","author_name":"Rich Phillips, Kramer Reeves, Peter Fingar","thumbnail_url":"https://www.ebooknetworking.net/books/092/965/big0929652193.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0929652193.html\">The Coo Revolution: Reinventing Customer-Facing Processes for Moments of Truth</a>","width":400,"height":300}