{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"To Satisfy & Delight Your Customer: How to Manage for Customer Value","author_name":"William J. Pardee","thumbnail_url":"https://www.ebooknetworking.net/books/093/263/big0932633358.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0932633358.html\">To Satisfy &amp; Delight Your Customer: How to Manage for Customer Value</a>","width":400,"height":300}