{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center","author_name":"Keith Dawson","thumbnail_url":"https://www.ebooknetworking.net/books/093/664/big0936648953.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0936648953.html\">Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center</a>","width":400,"height":300}