{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Value Added Customer Service: Every Employee's Guide for Creating Satisfied Customers","author_name":"Tom Reilly","thumbnail_url":"https://www.ebooknetworking.net/books/094/444/big0944448100.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0944448100.html\">Value Added Customer Service: Every Employee&#039;s Guide for Creating Satisfied Customers</a>","width":400,"height":300}