{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Service Is More Than a Department: It's An Attitude","author_name":"Tom Reilly","thumbnail_url":"https://www.ebooknetworking.net/books/094/444/big0944448259.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0944448259.html\">Customer Service Is More Than a Department: It&#039;s An Attitude</a>","width":400,"height":300}