{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Beyond \"Hello\": A Practical Guide for Excellent Telephone Communication and Quality Customer Service","author_name":"Davis, Jeannie","thumbnail_url":"https://www.ebooknetworking.net/books/094/491/big0944918042.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0944918042.html\">Beyond &quot;Hello&quot;: A Practical Guide for Excellent Telephone Communication and Quality Customer Service</a>","width":400,"height":300}