{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Merchants Contact Centre Benchmarking Report 2001","author_name":"Sally Ann Watts","thumbnail_url":"https://www.ebooknetworking.net/books/095/417/big0954177800.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0954177800.html\">Merchants Contact Centre Benchmarking Report 2001</a>","width":400,"height":300}