{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Satisfaction: The customer experience through the customer's eyes","author_name":"Nigel Hill, Greg Roche & Rachel Allen","thumbnail_url":"https://www.ebooknetworking.net/books/095/541/big0955416116.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0955416116.html\">Customer Satisfaction: The customer experience through the customer&#039;s eyes</a>","width":400,"height":300}