{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"How to Conduct a Call Center Performance Audit: A to Z","author_name":"Dr. Jon Anton, Dru Phelps","thumbnail_url":"https://www.ebooknetworking.net/books/096/304/big0963046462.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0963046462.html\">How to Conduct a Call Center Performance Audit: A to Z</a>","width":400,"height":300}