{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Achieving Excellence Through Customer Service","author_name":"John Tschohl","thumbnail_url":"https://www.ebooknetworking.net/books/096/362/big0963626841.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0963626841.html\">Achieving Excellence Through Customer Service</a>","width":400,"height":300}