{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Service Level Agreements: Winning A Competitive Edge for Support & Supply Services","author_name":"Andrew Hiles","thumbnail_url":"https://www.ebooknetworking.net/books/096/416/big0964164841.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0964164841.html\">Service Level Agreements: Winning A Competitive Edge for Support &amp; Supply Services</a>","width":400,"height":300}