{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Creating A Customer-Focused Help Desk: How to Win and Keep Your Customers","author_name":"Andrew Hiles, Yvonne Gunn","thumbnail_url":"https://www.ebooknetworking.net/books/096/416/big0964164868.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0964164868.html\">Creating A Customer-Focused Help Desk: How to Win and Keep Your Customers</a>","width":400,"height":300}