{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Internal Service Excellence: A Manager's Guide to Building World-Class Internal Service Unit Performance","author_name":"Richard D. Hays","thumbnail_url":"https://www.ebooknetworking.net/books/096/512/big0965129004.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0965129004.html\">Internal Service Excellence: A Manager&#039;s Guide to Building World-Class Internal Service Unit Performance</a>","width":400,"height":300}