{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Call Center Management on Fast Forward:  Succeeding in Today's Dynamic Inbound Environment (1st Edition)","author_name":"Brad Cleveland, Julia Mayben","thumbnail_url":"https://www.ebooknetworking.net/books/096/590/big0965909301.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0965909301.html\">Call Center Management on Fast Forward:  Succeeding in Today&#039;s Dynamic Inbound Environment (1st Edition)</a>","width":400,"height":300}