{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals","author_name":"Brad Cleveland","thumbnail_url":"https://www.ebooknetworking.net/books/096/590/big0965909352.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0965909352.html\">ICMI&#039;s Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals</a>","width":400,"height":300}