{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Service: the cornerstone of success","author_name":"Rene A. Henry","thumbnail_url":"https://www.ebooknetworking.net/books/096/745/big0967453550.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0967453550.html\">Customer Service: the cornerstone of success</a>","width":400,"height":300}