{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Call Center People Management Handbook and Study Guide","author_name":"Brad Cleveland, Debbie Harne","thumbnail_url":"https://www.ebooknetworking.net/books/097/095/big0970950748.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0970950748.html\">Call Center People Management Handbook and Study Guide</a>","width":400,"height":300}