{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer Surveying: A Guidebook for Service Managers","author_name":"Frederick C. Van Bennekom","thumbnail_url":"https://www.ebooknetworking.net/books/097/134/big0971340609.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0971340609.html\">Customer Surveying: A Guidebook for Service Managers</a>","width":400,"height":300}