{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"From Cost to Profit Center: How Technology Enables the Difference (Call Center Management)","author_name":"Jon Anton, R. Scott Davis","thumbnail_url":"https://www.ebooknetworking.net/books/097/196/big0971965285.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0971965285.html\">From Cost to Profit Center: How Technology Enables the Difference (Call Center Management)</a>","width":400,"height":300}