{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customers Say What Companies Don't Want to Hear","author_name":"Richard A. Lee David J. Mangen","thumbnail_url":"https://www.ebooknetworking.net/books/097/289/big0972897925.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0972897925.html\">Customers Say What Companies Don&#039;t Want to Hear</a>","width":400,"height":300}