{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Call Center Supervision: The Complete, Practical Guide to Managing Frontline Staff","author_name":"Penny Reynolds","thumbnail_url":"https://www.ebooknetworking.net/books/097/441/big0974417920.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0974417920.html\">Call Center Supervision: The Complete, Practical Guide to Managing Frontline Staff</a>","width":400,"height":300}