{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"I'm Sorry to Hear That: Real Life Responses to Patients' 101 Most Common Complaints About Health Care","author_name":"Susan Keane Baker, Leslie Bank","thumbnail_url":"https://www.ebooknetworking.net/books/097/499/big0974998656.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0974998656.html\">I&#039;m Sorry to Hear That: Real Life Responses to Patients&#039; 101 Most Common Complaints About Health Care</a>","width":400,"height":300}