{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Contact Center Management \"By the Numbers\"","author_name":"Jon Anton, Kamal Webb","thumbnail_url":"https://www.ebooknetworking.net/books/097/611/big0976110903.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0976110903.html\">Contact Center Management &quot;By the Numbers&quot;</a>","width":400,"height":300}