{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Interpreting the Voice of the Customer","author_name":"Dr. Jon Anton, Kevin Childs","thumbnail_url":"https://www.ebooknetworking.net/books/097/611/big097611092X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-097611092X.html\">Interpreting the Voice of the Customer</a>","width":400,"height":300}