{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Delightful Customer Service: 12 Steps to a Better Bottom Line","author_name":"Richard J. George, John L. Stanton","thumbnail_url":"https://www.ebooknetworking.net/books/097/644/big0976440903.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0976440903.html\">Delightful Customer Service: 12 Steps to a Better Bottom Line</a>","width":400,"height":300}