{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"A Piece of the Pie: The Story of Customer Service at Publix","author_name":"Joseph W. Carvin","thumbnail_url":"https://www.ebooknetworking.net/books/097/681/big0976818302.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0976818302.html\">A Piece of the Pie: The Story of Customer Service at Publix</a>","width":400,"height":300}