{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Achieving IT Service Quality: The Opposite of Luck","author_name":"Chris Oleson, Mike Hagan, Christophe DeMoss","thumbnail_url":"https://www.ebooknetworking.net/books/098/231/big0982314027.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0982314027.html\">Achieving IT Service Quality: The Opposite of Luck</a>","width":400,"height":300}