{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"It's Not Rocket Service: Managing, Meeting and Exceeding Customer Expectations","author_name":"Steve Cohn","thumbnail_url":"https://www.ebooknetworking.net/books/098/275/big0982759800.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0982759800.html\">It&#039;s Not Rocket Service: Managing, Meeting and Exceeding Customer Expectations</a>","width":400,"height":300}