{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)","author_name":"Brad Cleveland","thumbnail_url":"https://www.ebooknetworking.net/books/098/546/big0985461101.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0985461101.html\">Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)</a>","width":400,"height":300}